What is your return policy?

Skylimivisuals does not accept returns. All sales are final.

What is your exchange policy?

Skylimivisuals only offers exchanges. No refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange/store credit up to 5 days after your order is delivered. Please notify us as ASAP. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process. 

What if my product is damaged/defective?

If you receive your order and it is damaged/defective please email us at skylimivisuals@gmail.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 1 business day.  (Please read our exchange policy)

What if I thought the appearance of my item was going to be different?

Unfortunately, all sales are final. Please review the item's description and photos before purchase.

 

What address do I ship my exchange to (If item is broken/defective)?

We will provide you with a return label to ship your order back via USPS. 

What if I never received my item?

We are not responsible for stolen packages after they leave the Skylimivisuals facilities. If an item was stolen (and marked "delivered"), it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address, shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier. 

If your item has been lost in transit, you will receive store credit to repurchase the item. 

What if I entered the incorrect address?

Once you place an order, your information cannot be changed. Please double check your information at checkout. If the item is returned to us due to a faulty address, we will issue you store credit to repurchase the item. 

How long will my order take to be shipped?

All orders will be shipped within 5-8 business days. If item is a pre-order, please read the description below the product for shipping times & information.

Do you ship to P.O. Boxes?

Yes, we ship to PO Boxes.